Eighty-eight percent of policyholders reported that they want a provider that anticipates coverage problems before they ask, but doesn’t rely solely on AI to do so, according to a new VIU by HUB survey.
One executive sees the biggest opportunity in pushing past AI’s pilot stage and another suggests erasing the opacity of pricing.
Overall satisfaction with commercial insurers rose 15 points in 2026, and was above-average for digital shoppers, according to new research.
Insurtechs have a major opportunity to address the industry’s lack of data transparency, according to Ashwin Agarwal. “Whoever builds that trusted, transparent pricing layer first sets the terms for the entire industry.”
Insurtechs have a major opportunity to address the industry’s lack of data transparency, according to Ashwin Agarwal. “Whoever builds that trusted, transparent pricing layer first sets the terms for the entire industry.”
The insurtech builds secure, compliant AI infrastructure for regulated industries including banking, credit unions, healthcare and insurance.
Insurance companies with the greatest advantage will adapt products and experiences locally while reusing capabilities globally.
Clients now expect a baseline level of technology options from brokers, the company’s 2026 Broker Services Survey finds.
The insurtech’s co-founder also warns against confusing novelty with value. “Insurance buyers do not need more technology for technology’s sake.”
“Solve a problem the industry actually has — and prove people will buy the answer, before you fall in love with building it,” Henley says in his advice to other insurtechs.
